Policies
At Bloom Bodywork Co., we prioritize creating a safe, respectful, and professional environment for our clients. Our policies are in place to ensure the well-being of both our clients and therapists. Please familiarize yourself with all of our policies before booking bodywork or a virtual support session with us.
Sexual Misconduct
We maintain a zero-tolerance policy for any form of sexual misconduct during massage sessions. Our therapists are committed to providing a safe, professional, and respectful environment for all clients. Any sexual advances, comments, or inappropriate behavior will not be tolerated. If a client engages in such behavior, the session will be immediately terminated, and the client will be charged the full amount for the session. Additionally, appropriate legal actions may be pursued if necessary.
Cancellation Policy
We understand that unforeseen circumstances may arise, requiring the cancellation or rescheduling of appointments. However, to ensure the smooth functioning of our business and to accommodate other clients, we have implemented the following cancellation policy:
Cancellation with 48 Hours' Notice: If you need to cancel or reschedule your appointment, we kindly request a minimum of 48 hours' advance notice. This allows us to offer the appointment slot to another client. Failure to provide the required notice will result in a charge of 50% of the appointment price.
No-Show Policy: If you fail to show up for your scheduled appointment without prior notice, you will be charged the full amount of the appointment.
We understand that emergencies and unexpected situations may occur, and we will consider individual circumstances on a case-by-case basis.
Non-Medical Advice
Bloom Bodywork Co. provides massage therapy and somatic bodywork services to support relaxation, stress relief, and overall well-being. While our therapists are highly trained and knowledgeable, it is important to note that our services are not a substitute for medical or mental health care. We do not provide medical diagnoses, treatments, or advice. If you have any medical or mental health concerns, we strongly recommend consulting with a qualified healthcare professional or seeking appropriate medical health care.
Confidentiality and Privacy
At Bloom Bodywork Co., we prioritize client confidentiality and privacy. All personal and health information shared during consultations and sessions will be treated with the utmost confidentiality and stored securely. We adhere to legal and ethical guidelines (HIPPA) regarding the handling of client information.
Insurance Coverage
Currently, Bloom Bodywork Co. accepts MVA insurance for clients involved in motor vehicle accidents. Clients must provide all necessary insurance information, including claim numbers and contact details, before scheduling their first appointment. Please send ID & insurance card to our email bloombodyworkco@gmail.com
Clients are responsible for understanding their insurance coverage and any limitations or requirements set by their insurance provider. It is the client's responsibility to verify their coverage and ensure that massage therapy services are included in their plan.
In the event that an insurance claim is denied, rejected, or not fully covered by the insurance company, the client is responsible for the full payment of services received. Bloom Bodywork Co. will provide an itemized invoice for submission to the insurance company, but any outstanding balance not covered by insurance remains the client's responsibility.
Submission of Insurance Claims: For clients seeking reimbursement from their insurance provider, we will provide an itemized invoice upon request. It is the client's responsibility to submit the invoice and any required documentation to their insurance company within the specified timeframe.
Payment & Pricing Policy
Our pricing structure is designed to reflect the quality of our services and the expertise of our therapists. We aim to provide exceptional value and ensure a fair and transparent pricing policy for our clients. All payments are due at time of service. Please note that there is a price increase applied to any payment that is not billed at the time of service:
60-Minute Massage $165
90-Minute Massage $250
2-Hour Massage $350
To streamline the scheduling process and secure your appointment at Bloom Bodywork Co., we require a valid credit card to be provided at the time of booking for all online appointments. This policy ensures that our clients receive the utmost convenience and that our therapists' time is respected.
When scheduling your appointment through our online platform, you will be prompted to enter your credit card information to confirm and hold your reservation. Rest assured that your credit card details will be securely stored and processed in compliance with industry-standard security protocols.
Appointment Booking
We prioritize the safety, privacy, and well-being of our clients. To ensure a comprehensive, safe and personalized massage therapy experience, we require the completion of specific forms before your appointment. These forms include:
HIPAA Forms: As a healthcare provider, we are committed to upholding the privacy and security of your personal health information. The Health Insurance Portability and Accountability Act (HIPAA) forms are necessary to obtain your consent and acknowledge your rights regarding the use and disclosure of your health information. These forms outline how your information may be used, shared, and protected in accordance with HIPAA regulations.
Intake Forms for Medical Information: Our intake forms gather essential information about your medical history, current health conditions, and any specific concerns or goals you may have for your massage therapy session. This information allows our therapists to tailor the session to your needs, consider any contraindications or precautions, and provide a safe and effective treatment.
Payment Policies: Our payment policies form ensures that you are aware of our accepted forms of payment, pricing structure, and any applicable fees or charges. It outlines our cancellation policy, including the required notice period and associated fees, as well as our policy for insurance claims and responsibility for payment if the insurance company does not cover the claim.
Insurance Policies: The insurance policies form provides details on our accepted insurance providers, the process for submitting claims, and the client's responsibility for any outstanding balances if the insurance claim is denied or not fully covered. It informs you of our limitations on insurance coverage and any specific requirements or restrictions set by your insurance provider.
It is essential to complete and submit these forms before your scheduled appointment to ensure a smooth and efficient check-in process. These forms can be completed at time of booking through our secure online platform Vagaro.
Please note that all forms are confidential and securely stored in compliance with privacy regulations.
Refund Policy
We strive to provide our clients with high-quality self-care tools, self care eBooks, and bodywork sessions in person and online. To ensure transparency and maintain the integrity of our products and services, we have implemented a strict no refunds policy for these offerings. Please carefully review the following policy:
Self-Care Tools: Our self-care tools, such as massage balls, foam rollers, and other therapeutic aids, are carefully selected and recommended by our experienced therapists. Due to the nature of these products and the potential for hygiene concerns, we cannot accept returns or provide refunds once the self-care tools have been purchased. We encourage clients to thoroughly research and consider their needs before making a purchase. We also can not be liable for the improper use of any and all tools.
eBooks: Our eBooks are created to provide valuable information, tips, and guidance on various topics related to health, wellness, and self-care. Once an eBook has been purchased and downloaded, it is non-refundable. We advise clients to review the eBook's description, table of contents, and any available excerpts to ensure it aligns with their interests and expectations before making a purchase.
Virtual Sessions: Our virtual sessions, including online classes, workshops, and consultations, are designed to offer guidance, support, and personalized experiences. Once a virtual session has been scheduled and payment has been made, refunds are not available. We recommend reviewing the session details, including the topic, duration, and any prerequisites, to ensure it meets your needs and aligns with your schedule before registering. Please note we are somatic bodyworkers and massage therapists. Please do not take anything that we say as medical advice and see an experienced medical or mental health professional.
Packages - At Bloom Bodywork Co., we offer massage and virtual self-care packages. These packages are carefully curated to provide a comprehensive and holistic approach to self-care. We do not offer refunds to any purchased packages. Please also note that packages expire after 4 months from date of purchase. However, you are able to gift your loved ones a portion of your package.
If you encounter any issues with a defective self-care tool please contact the manufacturer. If you experience any technical difficulties with our e-books or videos please write to us at bloombodyworkco@gmail.com. We will make every effort to address and resolve the matter to your satisfaction.